Frequently asked questions

What is your privacy policy?

Open Range Jewelry is committed to ensuring that your privacy is protected when using this website. If we ask you for information, it is so you can be identified while using this website and only in accordance with this privacy statement. This policy is subject to be changed with page updates.



How is my purchase shipped?

Orders will normally be shipped within 3-5 business days of purchase. This does not include weekends or public/bank holidays. If immediate processing is needed, please contact me and I will do my best to make that happen. Items are shipped using USPS, which typically takes 3-5 business days to arrive in the U.S. Shipping delays may occur due to Covid-19. Once a package is dropped off at the post office, it becomes your responsibility. I have not had any issues as of yet with USPS, but understand at this time, occasional delays can be expected.



What is your return policy?

I want nothing more than for your happiness with what you have purchased. I try very hard to give an accurate description with photos of each item including the measurements. I realize photos online may show colors differently from one device to another, for that we ask if you have any questions about an item, to please contact me. If your item does not meet your expectations, please contact me within 3 days of delivery to discuss options. If you want to exchange an item for a store credit, you will need to ship it back to me at your expense within 7 days of delivery. Pieces must be in their original condition and packaging in order to receive a refund. Returns are not allowed on custom work orders.



How do I care for my newly purchased jewelry?

Jewelry should not be worn in the water or while using chemicals. Hand washing or using lotions or cleaning chemicals can damage some stones. Metals can develop a patina over time. A jewelry polishing cloth is the best way to clean and polish the metal on your piece, avoiding stones.



Do you ship internationally?

Yes, all purchases are shipped USPS Priority International. Your shipping cost will be displayed during the checkout process. Orders will normally be shipped within 3 - 5 business days of purchase. This does not include weekends or public/bank holidays. USPS Priority International normally takes 6 - 10 business days to arrive. Shipping delays may occur due to Covid-19. Open Range Jewelry is not responsible for any customs, costs/taxes on international orders. All pricing on this website is shown in USD. For customers making purchases outside of the United States, final price will be calculated by your card issuer in accordance with the applicable exchange rate at the time of processing your transaction.



How are orders that are accepted confirmed?

All orders placed with Open Range Jewelry are subject to acceptance and availability. Items in your shopping cart are not reserved and may be purchased by other customers. Once orders have been paid for you will receive an email showing the detail of your order to the email address provided on your order form. This email is your confirmation that we have received your order. We reserve the right not to accept your order for the following reasons; 1) in the event we are unable to obtain authorization for payment; 2) If shipping restrictions apply to a particular item; 3) if the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; 4) if there is an error in pricing or content. Only persons aged 18 or over are entitled to transact through this site.



What is my ring size?

The best way to determine your ring size acurately, is to take a ring that fits you well into a jeweler and have them size it. I also suggest that you have your fingers sized.



Can I have a ring resized?

Our rings are sold as sized. However, depending on the type of stone, needed size, and setting, some rings may be able to be resized. Please email us prior to placing an order for any potential changes. An additional charge may be required to make any changes.